What is involved in Building Strategic Relationships
Find out what the related areas are that Building Strategic Relationships connects with, associates with, correlates with or affects, and which require thought, deliberation, analysis, review and discussion. This unique checklist stands out in a sense that it is not per-se designed to give answers, but to engage the reader and lay out a Building Strategic Relationships thinking-frame.
How far is your company on its Building Strategic Relationships journey?
Take this short survey to gauge your organization’s progress toward Building Strategic Relationships leadership. Learn your strongest and weakest areas, and what you can do now to create a strategy that delivers results.
To address the criteria in this checklist for your organization, extensive selected resources are provided for sources of further research and information.
Start the Checklist
Below you will find a quick checklist designed to help you think about which Building Strategic Relationships related domains to cover and 27 essential critical questions to check off in that domain.
The following domains are covered:
Building Strategic Relationships, Supplier relationship management, Customer relationship management, Supplier performance management:
Building Strategic Relationships Critical Criteria:
Map Building Strategic Relationships planning and don’t overlook the obvious.
– What are your most important goals for the strategic Building Strategic Relationships objectives?
– What are all of our Building Strategic Relationships domains and what do they do?
– How do we go about Comparing Building Strategic Relationships approaches/solutions?
Supplier relationship management Critical Criteria:
Analyze Supplier relationship management projects and get answers.
– What tools and technologies are needed for a custom Building Strategic Relationships project?
– How is the value delivered by Building Strategic Relationships being measured?
Customer relationship management Critical Criteria:
Drive Customer relationship management leadership and develop and take control of the Customer relationship management initiative.
– Is there an integrated FAQ structure already in the exchange that can be tapped and expanded into the CRM for the agents?
– You may want to forge more relationships with affluent customers, but do they want them with you?
– Outreach – how can we enhance customer outreach and opportunities for customer input?
– Is the difference between calls offered and calls answered abandoned calls?
– How are we handling the risk of garbage in and garbage out with e-CRM?
– What is the network quality, including speed and dropped packets?
– What are the basic activities of customer life-cycle management?
– Is it easy for your visitors or customers to contact you?
– What are the necessary steps to evaluate a CRM solution?
– Do you offer value to visitors coming to your website?
– Are the offline synchronization subscriptions valid?
– What benefits can we gain from using analytical CRM?
– How is Business Intelligence related to CRM?
– How do you structure your account teams?
– Is the metadata cache size acceptable?
– What is the recovery point objective?
– Why is CRM important?
– When do they buy?
– Is CRM justified?
Supplier performance management Critical Criteria:
Investigate Supplier performance management tactics and assess and formulate effective operational and Supplier performance management strategies.
– What may be the consequences for the performance of an organization if all stakeholders are not consulted regarding Building Strategic Relationships?
– Have the types of risks that may impact Building Strategic Relationships been identified and analyzed?
– Is there any existing Building Strategic Relationships governance structure?
This quick readiness checklist is a selected resource to help you move forward. Learn more about how to achieve comprehensive insights with the Building Strategic Relationships Self Assessment:
Author: Gerard Blokdijk
CEO at The Art of Service | http://theartofservice.com
Gerard is the CEO at The Art of Service. He has been providing information technology insights, talks, tools and products to organizations in a wide range of industries for over 25 years. Gerard is a widely recognized and respected information expert. Gerard founded The Art of Service consulting business in 2000. Gerard has authored numerous published books to date.
To address the criteria in this checklist, these selected resources are provided for sources of further research and information:
Building Strategic Relationships External links:
[PDF]Building Strategic Relationships – sindar.de
Supplier relationship management External links:
PowerAdvocate | Supplier Relationship Management
ProPurchaser – Supplier Relationship Management & …
Supplier Relationship Management Portal – Agile1
Customer relationship management External links:
How to Write a Customer Relationship Management Plan
Customer Relationship Management | CRM Software – Vtiger
Agile CRM – Customer Relationship Management
Supplier performance management External links:
BP | NA Supplier Performance Management (SPM)
GEP | Supplier Performance Management
Verify – Global Supplier Performance Management Services